Refund policy

 

Skin care and/or beauty products are personal items, all sales are final sale. No Exchange or Refund.

No returns will be accepted on used/open products, equipment, special orders, clearance, final sale items, or when allergies occur due to product purchase/use. Josheli Emporium reserve the rights to refuse returns on personal use products for any reason.

Some exceptions may apply on a case-by-case basis - Please contact customercare@josheliemporium.com with your order number and concern to determine if your order is eligible for store credit.

Please note we will not accept any returns without a written approval for return confirmation from our customer service. 

If your order is eligible for return, it will be processed via store credit. Returns are processed within 5-7 business days after your item(s) are delivered to us. You will not receive credit for any non-eligible items returned.

  • All products MUST be in their original packaging and sellable condition.
  • Customers must provide a photo(s) and/or video of the item(s) that they wish to return to confirm the sellable condition of the product(s).
  • Customer Service will give return authorization only after confirming product eligibility for return.
  • Original invoice must be presented at all times.
  • The number of returned items must match the purchased quantity of its original invoice.
  • Returns are subject to restocking fees 20% of original amount paid EXCLUDING Shipping Fee.
  • Purchaser is responsible for the return of shipping costs and any shipping cost associated with the original order cannot be refunded.

Example of calculation of Refund

Order Details:

  • Item A: $60 (returned)
  • Item B: $40 (kept)
  • Original Order Subtotal: $100
  • Order-wide Discount: 10% off the total order
  • Total Amount Paid (Pre-Tax/Shipping): $90
  • Total Amount Paid (with 13% Tax before shipping): $101.70
  • Original Shipping Cost (paid by customer): $25 (non-refundable per policy)
  • Return Policy: 20% restocking fee on the value of the returned item

Calculation Steps:

  1. Calculate the Prorated Discount on the Returned Item: 
    • Discount amount = Original Item Price × Overall Discount Percentage
    • Discount on Item A = $60 × 0.10 = $6.00
  2. Determine the Actual Paid Price for the Returned Item (Prorated Price):
    • Prorated Price = Original Item Price - Discount on Item A
    • Prorated Price = $60 - $6.00 = $54.00
  3. Calculate the Tax Paid on the Returned Item: 
    • Tax on item = Prorated Price × Tax Rate
    • Tax on item = $54.00 × 13% = $7.02
  4. Calculate Total Refundable Amount Before Restocking Fee: 
    • Total Refundable Amount (before fee) = Prorated Price + Tax on item
    • Total Refundable Amount (before fee) = $54.00 + $7.02 = $61.02
  5. Calculate Restocking Fee: 
    • Restocking Fee = Total Refundable Amount (before fee) × Restocking Fee Percentage
    • Restocking Fee = $61.02 × 0.20 = $12.20
  6. Calculate the Final Refund Amount:
    • Refund Amount = Total Refundable Amount (before fee) - Restocking Fee
    • Refund Amount = $61.02 - $12.20 = $48.82

Return Product Eligibility

  • Final sale items, PPE products, wigs, ponytails, braids, weaves, and/or any customized products are not eligible for a return.
  • Product(s) must be in original packaging and sellable condition (sealed, unused, unaltered, unworn, undamaged, and with tags attached).
  • Special ordered product(s) (pre-ordered or customized or personalized item) is not eligible for return.
  • If the product(s) has been unsealed, used, altered, worn, or product tags and/or packaging tampered with, the product(s) will not be eligible for return.

In-Store Credit

  • Once a return is accepted by our customer service, we will issue an ‘in-store credit’. We will apply in-store credit(s) to the next invoice. Please note we only issue in-store credit, not refund.

TIME PERIOD FOR REPORTING ISSUE:

Lost, missing, incorrect, or damaged items must be reported within 2 days of receiving your order. After that time, Josheli Emporium will not be held responsible.

Damage During Transit

We are not responsible for products damaged during transit. In such cases, you may need to contact the carrier directly with a photo and/or video of the damaged items. Wen can provide supporting evidence to the carrier to assist you with your claim.

Cancellation of order

If the package hasn't shipped and is still at our facility, the order can be cancelled and a full 'in-store credit' refund issued. However, if the package has already left our facility no cancellation can be made. 

We may cancel your order at our discretion. This can include, but not limited to, limited inventory, purchasing one item in large quantities.

Returned To Sender

Returned to sender or refused packages will be restocked and you will be issued store credit minus the initial shipping charge. If you would would still like the parcel, you will be responsible for the shipping costs associated.

An order may be returned to sender for one of the following reasons:

  1. An address is invalid or there is missing information,
  2. The carrier is unable to deliver your package, or
  3. The order is refused by the customer at time of delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.